Background
As a Chinese maker has been there for decades, Brother Train knows from deep bottom how people’s impinge for “Made in China”. Frankly speaking, which is marked with un-trustful qualities and unpleasant customer services. As a born and raised Chinese brand, brother trains Co., Ltd has a learning curve here. At the very beginning, the only thing that matters for the company was quantity. As the demand coming in, other factors were forgotten alongside.
Rising of customer services
Customer service has an impact on both existing customers and potential customers. The realization was raised since serval competitors appeared in the market. Some of them performed profoundly well just by offering a notable service.
Need to note here that, as a TRAIN producing Northern Chinese enterprise, Brother Train is Hardcore. Metal and steel, AC/DC song in the background. However, the awareness of SOFT elements come to sight eventually, let’s call it a revolution. The countenance of the company now is adorable as Hello Kitty. A recent survey shows 88% of our consumers would tell family and friends about the good experience by posting it on a social network. Which is a hard proof of the customer-centric strategy is driving the company nowadays more than ever.
How we Services
Great interactions begin with knowing our customers’ wants and needs. As we know customers love personalization, we have organized an International service team. To get close to our customer culture as much as possible. We have Russian, Italian, Vietnam nationalities; French, American, United Kingdom educational backgrounds. The fist contact has been trained to never make our customers feel uncomfortable.
“Going the extra mile” is our core service goal. An indebted and happy customer is the only result we want. All the services remember customers names and previous conversations. Beyond that, we’re in the process of localize of our repair services. We currently have branch in the Middle East, Moscow, Ho chi minh, etc.
Get to us anytime anywhere
And so we can get to you anytime anywhere. We treasure each of our inquiries.
